Support
We're a small team and we read every message. Most questions are answered below — if you can't find what you need, drop us a note and we'll get back within 1–2 business days.
Frequently asked questions
What does "Start Free" include?+
Every new account starts free — no credit card required — with 14 days of full Premium access. After that you simply continue on the Free plan; nothing is charged and your data stays safe. Upgrade any time from Billing if you want the Premium features back.
How do I delete my account and all my data?+
Open the app, go to Profile → Account → 'Delete account & data'. Confirm and we permanently erase your profile and every health record (glucose, meals, sleep, mood, activity, habits, reports) and cancel any active subscription immediately. You can export a CSV or JSON copy first from Profile → Data & privacy.
How do I cancel my subscription?+
Open the app, go to Billing, and tap 'Manage subscription'. That opens the secure Stripe portal where you can cancel, change plans, or update payment. Cancellations take effect at the end of your current billing period.
Can I get a refund?+
We'll always try to make things right. Email us at support@ditchthespike.com within 14 days of a charge and we'll review your case.
Is DTS a medical device?+
No. DTS is a behavioral awareness tool that helps you spot patterns in your own glucose and meal logs. It does not diagnose, treat, or replace advice from a licensed healthcare provider. Always consult your doctor before changing your diet or medication.
What is the Family plan?+
The Family plan ($24.99/month) unlocks multiple household profiles, shared meal planning, and family dashboards so you can support a partner, parent, or child alongside your own tracking.
How do caregiver invites work?+
Annual plan members can invite up to a small circle of caregivers (family, coach, doctor) to view their data in read-only mode. Invites expire after 7 days and can be revoked at any time.
How do I delete my account?+
Go to Profile → Delete Account. This permanently removes your account, meals, glucose readings, and any active subscription. This cannot be undone.
Where is my data stored?+
Your data is encrypted in transit and at rest on secure cloud infrastructure. Only you (and any caregiver you explicitly invite) can see your health data. See our Privacy Policy for full detail.
Contact us
Fill in the form and we'll open your email app with the message pre-filled. Or email us directly at support@ditchthespike.com.
Medical emergency?
DTS is not an emergency service. If you're experiencing a medical emergency, call your local emergency number immediately.